Privacy Policy

1. Information We Collect

Account data: When you create an account, we collect your name, email address, and a hashed version of your password. We never store your password in plain text.

Photos: When you use the Service, you upload photos for AI transformation. These photos are processed in real time and are not permanently stored on our servers after processing is complete.

Usage data: We collect basic usage information such as credit balance, number of transformations performed, and purchase history to operate the Service.

2. How We Use Your Information

We use your information solely to provide and improve the Service. Specifically:

• To authenticate your account and manage your session
• To process your photo transformations
• To track your credit balance and purchase history
• To send transactional emails (password reset, account verification)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Cookies & Authentication

We use a single essential cookie to manage your authentication session. This cookie contains a JSON Web Token (JWT) that identifies your logged-in session. We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

4. Payment Data

All payments are processed securely by MercadoPago. We do not collect, store, or have access to your credit card numbers, bank account details, or payment credentials. Card data is entered directly into MercadoPago's secure form embedded on our site — it never touches our servers. We only receive a transaction confirmation (payment ID, amount, and status) from MercadoPago to verify your purchase and add credits to your account.

5. Data Retention

Photos: Uploaded photos are processed in real time and are not retained after transformation is complete. We do not build a library or archive of your images.

Account data: Your account information (name, email, credit balance, purchase history) is retained for as long as your account is active.

6. Your Rights

You have the right to:

• Access your data: Request a copy of all personal data we hold about you.
• Delete your account: Request permanent deletion of your account and all associated data.
• Correct your data: Update or correct inaccurate personal information.

To exercise any of these rights, contact us at support@immagenai.com.

7. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and secure authentication tokens. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the email address associated with your account. Continued use of the Service after changes constitutes acceptance of the updated policy.

9. Data Controller

The data controller responsible for your personal information is:

SIMPHONY TECHNOLOGIES GROUP SAS
NIT 901553246-6
Colombia

10. Contact

If you have questions about this Privacy Policy, please contact us at support@immagenai.com.